Frequently asked questions

What are your earrings made of?

Our earrings are handcrafted from a polymer clay, making them comfortable to wear all day. Some designs also feature stainless steel or hypoallergenic metal findings.

Are polymer clay earrings fragile?

Polymer clay is durable and slightly flexible, but it can break if bent forcefully or dropped onto hard surfaces. Handle with care for long-lasting beauty.

Are your earrings hypoallergenic?

Yes, we use hypoallergenic or nickel-free metal components to ensure they’re suitable for sensitive ears.

How do I care for my polymer clay earrings?

To keep your earrings in perfect condition:

• Avoid contact with water, perfumes, and harsh chemicals.

• Clean gently with a soft, damp cloth if needed.

• Store in a cool, dry place, preferably in a pouch or box.

Can polymer clay jewellery get wet?

While polymer clay is water-resistant, we recommend avoiding prolonged exposure to water to protect the metal components and maintain the quality of your earrings.

Do you take custom orders?

Yes! If you have a specific design or color in mind, feel free to reach out. Custom orders may take a little extra time to create.

Can polymer clay jewellery get wet?

While polymer clay is water-resistant, we recommend avoiding prolonged exposure to water to protect the metal components and maintain the quality of your earrings.

Do you take custom orders?

Yes! If you have a specific design or color in mind, feel free to reach out. Custom orders may take a little extra time to create.

Can I request a remake of a sold-out design?

We restock popular designs whenever possible, but some pieces are unique and limited edition. Contact us, and we’ll do our best to help!

How long does it take to process my order?

Orders are typically processed within 1-3 business days (Local Malaysia). Custom orders may require additional time.

Do you accept returns or exchanges?

Due to hygiene reasons, we cannot accept returns on earrings. However, if your order arrives damaged, please contact us within 1-2 days to resolve the issue.